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Product Application Support

Nematron

    OpenControl, Paragon, FloPro

Indusoft

    Web Studio

    Visual Basic Scripting

Weintek

    EasyBuilder 500, EasyBuilder 5000

Embedded Systems

    Visual Studio 2005   

    Windows CE .NET Compact Framework 2.0

Reverse Engineering

 

Technical Support Plans

HMI/SCADA offers telephone, email and fax support during normal business hours, for software that is registered under a  Software Support Plan. Support is limited to a single contact, technical questions relating to the use of the product. This service is not intended to replace product training. The terms of service and Annual support programs are defined in the following Software Support Plans section.

Customers are encouraged to stay on current releases of software. This provides best access to the latest features.

Software providers applies bug fixes to only the current release. Customers that are on older versions of software may be requested by Technical Support to update their version to facilitate effective problem solving.

Technical support engineers will try their best to resolve all questions in a timely manor.

Software Support Plans

Technical Support $180.00 1 hour

(Typically used for telephone support)

Technical Support $540.00 3 hours

(Extended application analysis/support)

Annual Technical Support $3,000

(Annual application support 20 hours or 1 year.)

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  HMI/SCADA

Manufacturing software Training. PCbased Control. SCADA. HMI. Windows CE

 

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